FAQs – Sionne

A.Customized services and processes

Q1: What is your customization process?

Q2: What is your minimum order quantity (MOQ)?

Standard MOQ: 500 pieces.

Small batch trial orders: 100-300 pieces (additional $1-5/set setup fee).

Q3: Can I get a free sample?

Free samples for bulk order prepayment.

Sample fee: $50-150 (deductible from future orders).

Note: 3-7 days for sample delivery via DHL/FedEx.

B.Quality and certification

Q4: How do you ensure product quality?

Material: SUS304/316L with mill test certificates.

Testing: 100% dimensional inspection (CMM) + salt spray test (≥48h).

Q5: Can you meet specific industry standards?

Food appliances: FDA 21 CFR, 3-A SSI compliant.

Need others? Contact engineers for tailored solutions.

C.Price and payment

Q6: How is pricing calculated?

Factors: Material grade, thickness, surface finish (mirror/brushed), order volume.

Q7: What payment terms do you accept?

Q1、Are you a manufacturer? Do you have a factory?

Answer: We are a professional manufacturer for more than 15 years and we have factories. You can see pictures of our factory.

Q2、Can I get samples for free? Is it possible to ship for free?

A: Yes, we can give you free samples after talking and confirming all the details. But we do not provide free shipping service,

If you buy a lot of products, we will give you some discounts.

Q3、Do you do OEM?

A：Yes it is. We have a laser machine that can laser for your logo and size. We can also design stickers with your logo.

Q4、What is the delivery time?

Answer: According to the size and quantity, the delivery time is usually 25-30 days. When we know the product details, we can tell you the exact delivery time